Privacy Policy
Last updated: February 2025
Nihashri Laboratory ("we", "our", or "the Laboratory") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services. Please read this policy carefully.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and address when you book appointments or contact us.
- Health Information: Information you provide related to lab tests, doctor consultations, symptoms, medical history, and test results. This is collected solely for providing healthcare services.
- Technical Information: IP address, browser type, device information, and pages visited when you use our website.
How We Use Your Information
We use your information for the following purposes:
- Booking and Services: To schedule lab tests, ECG, and home sample collection.
- Communication: To send appointment reminders, share test reports, and respond to your inquiries via phone, WhatsApp, or email.
- Healthcare Delivery: To provide accurate diagnostics and ensure quality test results.
- Website Improvement: To understand how visitors use our site and improve user experience.
Information Security
We take the security of your medical and personal data seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Access to health records is restricted to authorized personnel only. We comply with applicable data protection standards in India.
Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Healthcare Providers: With our lab technicians to deliver testing services.
- Legal Requirements: When required by law, court order, or government regulation.
- Service Providers: With trusted partners who assist in operating our website or services, under strict confidentiality agreements.
Cookies
Our website may use cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser. Disabling cookies may affect certain website features.
Your Rights
You have the right to:
- Access: Request a copy of the personal and health information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your data, subject to legal retention requirements for medical records.
- Withdraw Consent: Withdraw consent for non-essential processing at any time.
To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: